This is a Chrome port of the very popular Video DownloadHelper Firefox add-on. It allows downloading videos from many sites. Video DownloadHelper supports a number of additional features: - Smart naming: the ability to automatically name the downloaded video as the original file name, the title of the page, any portion of text in the page or an obfuscated file name for better privacy. Now that Video DownloadHelper is installed, you can see a new icon in your browser's toolbar: Or it may be like this to indicate that some videos have been detected in the current tab: When you click on the icon with videos detected in the current tab (you can follow this link and click the play button if you need an example), a panel opens.
It provides a way to write files to the disk. The only ways to write a file from a browser add-on is to use the downloads API which basically takes an URL and transfers the data verbatim to the downloads directory. Even if the downloaded data can be generated internally by the add-on, it is not suitable to writing big files like videos. Apr 20, 2020 Chrono can save your time as all the download management is done inside a browser tab. It is tightly integrated with Chrome by context menus, toolbar buttons and key shortcuts. It switches itself in place of default Chrome Downloader. Besides download management, Chrono is also your best video download helper and bulk image downloader. Download Hublaa Helper for PC - free download Hublaa Helper for PC/Mac/Windows 7,8,10, Nokia, Blackberry, Xiaomi, Huawei, Oppo - free download Hublaa Helper Android app, install Android apk app for PC, download free android apk files at choilieng.com.
< 5.3:Agent-guide | Setup
This page contains changes which are not marked for translation.
English • 日本語
- Agent Guide Introduction
- User Interface OverviewGetting Started
- Setup
- Getting StartedAgent Desktop Helper Application
- Installing and Updating the Agent Desktop Helper Application
- 1.2How to Enable the Application for Various Browsers
- 1.2.1Chrome
- 1.2.2Firefox
- 1.2.3Internet Explorer
- 1.2.4Safari
- 1.5Troubleshooting
- 1.2How to Enable the Application for Various Browsers
- When Your Browser Closes or Navigates AwayPhone
- Selecting a Phone DeviceSettings
- Ringtones and AlertsUsage
- Working in Agent DesktopTutorials
- TutorialsHelp
The Agent Desktop Helper Application is a software component that provides many functions for the Agent Desktop application, such as a softphone, screen-pop, logging, indication of audio device changes, alerts on all audio devices, screen recording and monitoring, and voice quality monitoring.
From time to time, you may be prompted by Agent Desktop to install the Agent Desktop Helper Application on your computer or enable it in your web browser. This article will guide you through the process of downloading, installing, and enabling the application on any browser.
When Do You Need the Agent Desktop Helper App?
You may be prompted by a warning message to download and install the Agent Desktop Helper application when...
- You log in to Agent Desktop for the first time.
- The Agent Desktop Helper app is not yet installed on your computer.
- Agent Desktop has been updated, requiring a higher version of the Agent Desktop Helper app.
- The app is being blocked by your web browser.
- The browser extension is not enabled.
- An error message indicates that the SIP phone has lost connection to the system.
- An error message indicates that you logged in with a softphone, but the Agent Desktop Helper app is not installed or is blocked by your computer.
A warning message such as the one shown contains instructions for installing and enabling the Agent Desktop Helper Application component on your computer. The exact text of the message and your actions will depend on the browser you are using.
Agent Desktop update message
How to Enable the Application for Various Browsers
The Agent Desktop Helper Application is supported on Google Chrome, Mozilla Firefox, Safari, and Microsoft Internet Explorer. Some browser extensions or other settings may need to be enabled, depending on your browser.
Chrome
The Agent Desktop Helper Application is enabled for Chrome using an extension called Agent Desktop Chrome Extension.
How to Enable the Extension for Chrome
- When prompted by the warning message, follow the instructions to download and install the Agent Desktop Helper Application (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe).Agent Desktop update message
- After installation is complete, go to the Chrome Web Store and click Add to Chrome to get the Agent Desktop Chrome Extension.Chrome Extensions > Agent Desktop Chrome Extension
- Then click Add extension.Confirm that you want to add the extension
- Go to Settings > Extensions (or type “chrome://extensions/” in your browser’s address bar), find the Agent Desktop Chrome Extension, and set the slider to On. Doing so will enable the extension for Chrome. When the slider is gray, the extension is not enabled. When the slider is blue, it is enabled.Chrome Settings > Extensions > Agent Desktop Chrome Extension
- Alternatively, you may enable the extension by clicking Details and setting the slider to On. The other settings in Details are optional.Agent Desktop Chrome Extension details
- Go back to the Agent Desktop application and refresh the page. You can now begin using it.
Firefox
The Agent Desktop Helper Application is enabled for Firefox version 53 and later through the use of an extension called Agent Desktop Extension.
How to Enable the Extension for Firefox
- In Agent Desktop, you will be prompted by a warning message.Example of an Agent Desktop warning message
- Follow the instructions in the message to download the Agent Desktop Helper Application (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe) and install and enable the Agent Desktop Extension:
- Click the downloading link to download the application.
- Run the installer, and follow all the instructions given on your screen.
- Click the Agent Desktop Extension link in the warning message to install the Agent Desktop Extension. Doing so will bring up a Firefox dialog such as the one shown, asking you to allow the Agent Desktop Extension to be installed as an add-on. Click Continue to Installation.Example dialog for Firefox add-on installation
- Click the downloading link to download the application.
- Make sure that the extension is enabled in Firefox Add-ons. Go to Firefox Menu > Add-ons (or type about:addons in the address bar of the browser to access the extension).Firefox > Menu > Add-ons
- The Agent Desktop Extension should be shown as Enabled, and the slider should be switched to On. When the slider is gray, the extension is not enabled. When the slider is blue, it is enabled.Agent Desktop Firefox Extension in about:addons
- If you click on Agent Desktop Extension, you can view and change the other settings for the extension. Those settings are optional.
- You can now return to the Agent Desktop application. Refresh the page to begin using it.
Internet Explorer
Internet Explorer does not require an extension, but if you use Internet Explorer 11 or higher, the browser's Enhanced Protected Mode must be disabled in order for all Agent Desktop application logs to appear in the same folder (e.g., “C:Users<UserName>AppDataLocalTemplogs”).
The logs provide information about what has happened in the application while you were logged in. Having logs is important because you may need to provide them to your supervisor or administrator if ever you need troubleshooting assistance.
How to Disable Enhanced Protected Mode
- In the browser application, click Tools (Alt+X) and select Internet options.
- Click the Security tab, and deselect the Enable Enhanced Protected Mode checkbox.
- Click OK.
Safari
The Agent Desktop Helper Application is enabled for Safari 10, 11, and 12 on Mac OS X 10.12 (Sierra) and higher through the use of an extension, which is packaged in the Agent Desktop Helper Application installer (bpclient_mac.pkg). The installer will detect the OS X version your system is running on and will install the extension only if needed.
How to Enable the Application for Safari
- When prompted by the warning message, follow the instructions to download the Agent Desktop Helper Application (bpclient_mac.pkg).Agent Desktop update message
- Follow the prompts to install “CSIM Client Plugin.”Install CSIM Client Plugin
- After installation is complete, refresh the Agent Desktop webpage. You can now begin using it.
Mac Security/Privacy Settings
If you are on a Mac, note that you may have to update your security/privacy settings, in addition to all the aforementioned steps for installing/updating the Agent Desktop Helper Application on various browsers.
In your privacy settings, allow both 'Agent Desktop Helper' and 'bpclient' apps to use the microphone. This step is required, no matter which web browser you are running.
Example of allowing apps to use the microphone in Security & Privacy > Privacy
Other Updates
From time to time, the Agent Desktop Helper Application may have to be updated to support new system functionality. When a new version of this component becomes available, you may see a warning message similar to the one described above prompting you to upgrade. Follow the instructions of the message to update and enable the Agent Desktop Helper Application component on your computer.
Troubleshooting
This section describes some common issues you might experience and what you should do.
I just installed the Agent Desktop Helper Application but I still get the warning message in Agent Desktop.
What this might mean:
- The installation may be incomplete. Check that the application is installed on your computer.
- You may need to refresh the page again. If the warning message still appears after that, then close your browser, reopen it, and go back to Agent Desktop.
- If your browser requires an extension, it may be disabled. Go to the extension settings and make sure the extension is enabled or set to On.Agent Desktop Chrome Extension details
- Your browser may be blocking the application, the page, or pop-ups on the page. Try clicking the lock icon in the address bar, and make sure that all options are set to Allow.Click the lock
A message says a network issue is disrupting your phone device.
What this might mean:
- Restarting Agent Desktop may be required. Log out of Agent Desktop, and log in again.
- You may have lost Internet connectivity. Check your Internet connection and refresh the page.
- If you made changes to the phone device, you need to log out of Agent Desktop and log in again for those changes to take effect.
A message says I logged in with a softphone, but the Agent Desktop Helper app is not installed or is blocked by your computer.
What this might mean:
- If your browser requires an extension, it may be disabled. Go to the extension settings and make sure the extension is enabled or set to On.
- Your browser may be blocking the application, the page, or pop-ups on the page. Try clicking the lock icon in the address bar, and make sure that all options are set to Allow.Click the lock
- Anti-virus software running on your computer might be blocking the application. Typically, in this case, you will see a warning message asking you either to cancel or confirm the download/install. Choose the confirm/allow/proceed option to proceed with the installation/upgrade.
None of this helps me.
Contact your supervisor and/or service provider to request assistance.
Retrieved from 'https://help.brightpattern.com/index.php?title=5.3:Agent-guide/Setup/AgentDesktopHelperApplication&oldid=81415'
Aug 14,2019 • Filed to: Video Downloader and Recorder • Proven solutions
Many Google Chrome users are confused about what to do if they want to download videos from YouTube, Facebook or other sites on browser directly. They want to find some Video DownloadHelper Chrome like the Video DownloadHelper for Firefox. If you have the same question, or you can not choose the best one after found many Video DownloadHelper for Google Chrome alternatives. No worry! Here we will help you to choose the best Google Chrome Video DownloadHelper, helping you to download videos from any video-sharing sites on your browsers.
Part 1. The Best DownloadHelper Chrome for Mac and Windows
iTube HD Video Downloader is a good solution to download video directly in Chrome, which is a video downloadhelper Chrome extension for Mac (macOS 10.14 Mojave included) and Windows. iTube Chrome Extension adds a 'Download' button to every video on the supported website like YouTube, Google, Facebook, Vevo and other 10,000+ similar sites. It's even more convenient than DownloadHelper. Thus highly recommended as a DownloadHelper for Chrome alternative.
iTube HD Video Downloader - The Best Video DownloadHelper Chrome Alternative
- Supports to download videos from more than 10,000 video sites in Chrome, Safari, Chrome and IE directly.
- Converts videos to all regular formats and devices without installing anything else.
- Equipped with a video recorder which allows to capture any online video from any site.
- Transfer feature to send downloaded videos from Chrome to mobile devices like iPhone, iPad, Android devices.
- Easily download video or music files from a sharing link of online backup services providers like Dropbox.
- Private Mode to download whatever private videos you like under protection of a password known by yourself only.
How to Download Video with DownloadHelper Chrome Alternative
Step 1. Launch Download Helper for Chrome Mac
After downloaded the setup, double click to open it and a wizard will guide you through installing thisVideo DownloadHelper step by step. After installation, the program will launch automatically. And then install the iTube extension in your Chrome before downloading videos in Chrome.
Step 2. One Click to Download Video in Chrome
Now, just go to play the video you want to download in Chrome. You will see a 'Download' button appears on the video window, click it to start fetching and downloading online video to computer.
![Download Helper Mac Chrome Download Helper Mac Chrome](https://en.savefrom.net/img/articles/youtube_com/ummy_en.png)
Besides the 'Download' button, this DownloadHelper Chrome app also helps you download video via the video URL. Simply drag and drop the URL to the program for downloading. Or copy and paste URL with the 'Paste URL' button, your video will be downloaded.
Step 3. Convert FLV video to MP3 (Optional)
iTube DownloadHelper for Chrome features powerful video conversion tools so you can watch online video anywhere without using internet connection. To convert the downloaded video, go to 'Download' menu and view the videos in 'Downloaded' tab, and then click 'Add to Convert List' to import the videos to the 'Convert' menu.
And click the 'Convert' on the right of each video. In the window that appears, choose the output format you want to start the conversion.
Video Tutorial on How to Download Video with DownloadHelper Chrome Alternative
Part 2. More Tips about Video DownloadHelper Chrome
Actually, Chrome web store provides you with a Video Downloader professional allowing you to download web videos or add them to your favorite list. However, this Chrome video downloader does not support downloading YouTube videos. And if you enable the video downloader on your Chrome browser, it will change the settings of your browser and sometimes get unknow stuck on playing videos. So it is better for you to choose the more safe and powerful DownloadHelper Chrome alternative.
Video DownloadHelper for Chrome Not Working: Common Issues with Video Downloadhelper Chrome
1. DownloadHelper not downloading YouTube videos
Sometimes, when you are using Video DownloadHelper for Chrome, you might notice that the add-on stops downloading videos from YouTube. This can be as a result of a browser compatibility issue, especially after the add-on is automatically updated. To fix the problem, simply remove the DownloadHelper add-on and try installing an older version.
2. DownloadHelper for Chrome not working after browser update
Updating the Chrome browser is another issue that can lead to compatibility problems with the Video DownloadHelper add-on, thus causing the extension not to work. If you have recently updated your browser and the Video DownloadHelper has stopped working, first try to update your add-on to the latest version. If that does not work, roll back the add-on and the Chrome browser to an earlier version.
3. DownloadHelper is not downloading some videos
When downloading videos using DownloadHelper, you might realize that the add-on is not downloading some specific types of videos, especially ones that are not MP4. In this case, the problem might not be the add-on, but the videos. To fix the problem, try using an alternative video downloader that also comes with a converter, for example, iTube HD Video Downloader.
Comparison of Downloadhelper for Chrome & Downloadhelper for Firefox & iTube HD Video Downloader
Products | Key Features |
---|---|
Downloadhelper for Firefox |
|
Downloadhelper for Chrome |
|
iTube HD Video Downloader |
|
Part 3. Top 5 Video DownloadHelper Chrome Alternatives
Download Helper For Google Chrome
Google Chrome is a leading web browser developed by Google Inc. These days, lots of Google Chrome users are quite confused about best video downloader add-on for Chrome. Video Download Helper is always the great option but currently, users throughout the world are facing several problems in DownloadHelper add-on on Chrome. So, it is better to choose reliable and powerful alternative to DownloadHelper. If you are seeking for the best alternative of DownloadHelper then, this is the right place for you.
Grab Any Media is one of the best alternatives of Downloadhelper. This is open source video downloader that is added by Leonardociaccio in the second quarter of 2014. Getting engaging with this tool, one can download videos and music from Facebook, YouTube, and from other platforms. Currently, it is fully compatible with Google Chrome, Mozilla Firefox, Opera, as well as Yandex Browser for Android and iOS devices.
User Reviews:
- It is not limited to video only; one can also download audio using Grab Any Media.
- Grab Any Media support a wide range of media format such as .FLV, .MP4, .MP3, and many others.
- It is banned from Google Chrome store. You can download it from their official website if you want to use.
Video Downloader professional is another alternate of Video Downloadhelper. This is the great way to download video from any website using Chrome. With Video Downloader professional, you can download any type of video from different sources. There are numerous of file format supported by this add-on.
User Reviews:
- It is very easy to use. There is no need for any special computer skill to use this extension.
- It is fully functional, unlike many other extensions.
- Video Downloader professional is free of cost.
- Due to Google Policy, it is not possible to download video from YouTube directly using Video Downloader Professional.
- Some functions are quite complex.
Flash Video Downloader is one of the best video downloader extensions available on Google Chrome Store. This is downloader extension is mainly designed to download audio, video from various video-sharing sites.
User Reviews:
- With this extension, you can download both videos and audio from different sources.
- This tool is completely free; you don’t have to pay to access this extension.
- Most of the users are complaining that they are getting video without audio.
- YouTube downloading is disabled in its Chrome extension.
Facing problem while using Video Downloadhelper? You can try EagleGet Free Downloader to download media files. This is all-in-one download manager tool that is designed for Google Chrome. EagleGet Free Downloader is fully compatible with Windows 10, 8.1,8, 7, Vista, and Windows XP.
User Reviews:
- It is easier to use.
- Available free of cost.
- The download is faster.
- It is not possible to download Yahoo attachment file.
Getting engaging with Flash Video Downloader Pro, you can download music and video from any website all over the internet. You can click on the extension icon to starts downloading. With this extension, download media file of any format such as .flv, .mp3, and many others.
Download Helper Mac Chrome Download
User Reviews:
- Unlike other extensions, it is fast and secure.
- There are no ads, Spy, and malware.
- The process of downloading is very easier.
- Sometimes, it causes an error during slow internet connection.
- Limited support for websites such as Hotstar, Sonyliv, and others.